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WYSCO TERMS & POLICIES
New Accounts
All new customers must fill out an account application, and included a copy of their business license within the United States. All California based companies MUST attach a copy of the original California resale certificate for tax exempt, resale status. Any new or existing account that fails to keep an up to data copy on Wysco file will be billed with sales tax, currently in Los Angeles 8.25%. All new accounts will have a choice of billing (credit card purchases, or C.O.D.) till they qualify for terms.
Payment Terms
All merchandise is payable cashier check, money order, credit card, C.O.D. prior to shipping order. If credit terms are granted after customer is authorized to apply for credit by Wysco. Once approved will be subject to additional condition and terms. All invoices must be paid for prior to due date; there is no early payment discounts. All account past due will be put on credit hold and subject to late fee charges that will be strictly enforced and no future orders will be released till past due amount is paid in full. Wysco does reserve the right to revoke terms or close an account if not kept in food standing. Any account that has a check return for "NSF" or "stop payment" will be subject to a $25.00 check return fee. In addition, customers may loose their "open" account status and have an account changed to "Pay before Shipping" terms, which will require a certified check to be sent to Wysco prior to shipment of future orders.
Orders / Backorders
Orders can be phoned, faxed, or emailed to Wysco. There is a $5.00 handing fee applied to all “drop shipment” orders as a service to our customers. On our Wysco Price Sheet there is a column list “Case Qty” amounts. All order MUST meet the minimum “Case Qty” on the required items. Any parts not in stock will be put into back order and not charged till shipped. All back orders are confirmed with customer once restocked at Wysco to be shipped after that date. Back orders can be canceled at anytime. Wysco reserves the right to change prices or services without prior notification.
Delivery / Freight
Orders will be shipped out either “F>O>B> Wysco” or “Prepaid” depending if the order meets the qualified status. Prepaid orders must meet the minimum order amount for Wysco to make said arrangements, please call your account representative for additional information. Selection of trucking company will be determined and at the discretion of Wysco. Customer manifest fees” and charges for redelivery due to not being available for initial delivery date. If customer requires special shipping or choice of carrier without approval from Wysco, all freight charges will be the responsibility of the customer, no matter the value of the F.O.B. The customer may request from Wysco. If customer does not correctly adjust paperwork with trucking company prior to signing the Bill of Landing, Wysco will not honor any claims for carton shortages once customer has signed shipping company’s Bill of Lading.
Shortages / Claims
Any shortages on shipment must be reported to Wysco within 48 hours of receipt of goods. Wysco will fax a “claim form” to the customer to be filled out and returned. This form must be filled completely and faced back to? Wysco before the claim can processed. If Wysco is found to be at fault, the claimed items will be r-shipped to the customer. No credit will be issued to a customer for cartons shortages if the Bill of Lading has been signed for with the correct number of cartons being shipped. “It is the customer’s responsibility to take time and verify the number of cartons they receive on the Bill of Lading before signing freight document. Customers are not allowed to take any deductions on an original invoice when remitting payments to Wysco. If there are any corrections to an invoice, Wysco will issue a credit memo to customer.
Returns
All items returned require a return authorization number (RGA). An RGA request form MUST BE FILLED OUT COMPLETELY with original invoice numbers and explanation clearly detailed on form prior to returning to Wysco. Forms not completely filled will not be processed due to lack of information to expedite approval. Wysco Products only accepts returns on merchandise within 90 days of purchase date. A copy of original invoice, RGA, and packing slip must accompany return merchandise id required. Any return sent without and GRA number can be lost and are not the responsibility of Wysco if a GRA number is not accompanied with return items. Any returns sent without an authorized RGA will not receive credit, or replacement of defective items issued. Packaged received must be clearly marked (GRA Return) on the exterior of the box. All non defective returns are subject to a 25% restocking fee. No cash, credit card, or check refunds will be issued credit toward merchandise only. Customer is responsible for shipping fee charges. Orders placed by customer and refuse delivery will be subject to a restocking fee and penalty fee in addition to return shipping charges.
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